Preload Privacy Policy and SMS Terms & Conditions

Effective Date: 08/27/2025
Last Updated: 08/27/2025

Preload LLC.("we," "our," "us") values your privacy and is committed to protecting your personal information. This Privacy Policy and SMS Terms & Conditions explain how we collect, use, and safeguard the information you provide, and the terms related to receiving SMScommunications from us.

1. Privacy Policy

Information We Collect

We may collect the following types of information:

Personal informationthatyou provide directly, such as your name, phone number, and email address.
Information related to communications, such as SMS or email correspondence.
Technical data such as IP address, browser type, and usage information when you visit our website.

How We Use Your Information

We use your information for the following purposes:

To provide and improve our services.
To communicate with you, including sending SMS or email notifications.
To comply with legal and regulatory requirements.
To protect against fraud, unauthorized transactions, and misuse of our services.

Sharing of Information

We do not sell or rent your personal information. We may share information only in the following cases:

With service providers who assist in our operations (under confidentiality obligations).
When required by law, regulation, or legal process.
To protect the rights, property, or safety of our employees, company, customers, or others.

Data Security

We implement reasonable safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure.

Your Rights

You may request access, correction, or deletion of your personal information by contacting us at the email or mailing address below.

2. SMS Terms & Conditions

SMS Service

By opting into SMS communications, you agree to receive text messages (including alerts, updates, and promotional messages) from Preload LLC.at the phone number you provided.

Message frequency may vary.
Message and data rates may apply depending on your mobile carrier plan.
Consent to receive SMS messages is not a condition of purchase.

Opt-Out Instructions

You may opt out of SMS communications at any time by:

Replying STOP to any SMS message.
Contacting us directly at sms@preload.com or at (631) 231-8100

After opting out, you may receive a confirmation text to verify your request.

Help Instructions

If you need assistance with SMS services, reply HELP to any message or contact us at:

Email: sms@preload.com
Phone: (631) 231-8100

Supported Carriers

Our SMS program is supported by most major U.S. carriers, including AT&T, Verizon, T-Mobile, Sprint, and others. Carriers are not liable for delayed or undelivered messages.

Changes to SMS Terms

We may modify or update these SMS Terms & Conditions at any time. Updates will be posted on this page, with the "Last Updated" date noted at the top.

3. Contact Us

If you have questions about this Privacy Policy or SMS Terms & Conditions, please contact us:

Preload LLC.
4000 Tower Rd. Louisville, KY 40219
(631) 231-8100